Refund policy
# FN OEUVRE — Returns & Refund Policy
*Last updated: 7/30
FN OEUVRE is an independent label. Most pieces are made to order, so please read the policy below before purchasing. We stand behind our work — if something is wrong on our end, we make it right.
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## Made-to-Order Items Are Final Sale
The majority of our apparel — including DTG-printed tees, hoodies, and any made-to-order or personalized pieces — is produced individually once you order. Because these items are made for you specifically, **they cannot be returned or refunded for reasons of fit, change of mind, or buyer's remorse.**
Please use our size guide before ordering. If you're unsure about sizing, reach out before you buy and we'll help.
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## Eligible Returns (In-Stock Items Only)
In-stock, non-printed items (select denim and accessories) may be returned for **store credit or exchange** within **14 days of delivery**, provided the item is:
- Unworn, unwashed, and undamaged
- With all original tags attached
- In its original packaging
We do not offer cash refunds on eligible returns — only store credit or an exchange of equal value. Store credit never expires.
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## Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or you received the wrong item, that's on us and we'll fix it fully.
- Contact us within **7 days of delivery**
- Include your order number and **clear photos** of the issue
- We'll send a replacement or issue a full refund to your original payment method — your choice
We cover all shipping costs on our errors.
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## Non-Returnable Items
The following cannot be returned or exchanged under any circumstances:
- Made-to-order and DTG-printed apparel
- Sale, clearance, and final-sale items
- Headwear, jewelry, socks, and other accessories (hygiene)
- Gift cards and store credit
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## Refund Method & Timing
- **Store credit** is our standard resolution for eligible returns.
- **Refunds to your original payment method** are reserved for damaged, defective, or incorrect items that are our fault, and for orders cancelled before production.
- Approved refunds are processed within **5–7 business days**. Your bank or card issuer may take additional time to post it.
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## Return Shipping
- On **our errors** (damage, defect, wrong item): we cover return and replacement shipping.
- On **all other eligible returns**: the customer is responsible for return shipping. Original shipping charges are non-refundable.
We recommend a trackable service — we can't process a return we don't receive.
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## Order Cancellations & Changes
Made-to-order production begins quickly. You may cancel or change an order **within 12 hours of purchase** for a full refund. After that, the order has entered production and can't be cancelled.
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## Lost or Stolen Packages
Once an order is marked delivered by the carrier, responsibility passes to the customer. We'll always help you open a carrier claim, but FN OEUVRE isn't liable for packages lost or stolen after confirmed delivery. Consider shipping insurance at checkout where offered.
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## How to Start a Return or Claim
Email **fnoeuvre@gmail.com** with:
1. Your order number
2. The item(s) involved
3. The reason, plus photos for any damage or defect claim
We respond within 14 business days and will walk you through the next steps. Please don't ship anything back before we've approved it.
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## A Note on Chargebacks
If there's ever a problem, talk to us first — we're a small team and we genuinely want to resolve it. Filing a chargeback before contacting us slows everything down for both of us, and we're almost always able to sort it out directly.
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*By placing an order with FN OEUVRE, you acknowledge and agree to this policy.*